359 Spring St.
Jeffersonville, IN 47130
Phone: 812.288.2388
Fax: 812.288.2369
Email:
hello@lavenderhillfloral.com
Hours:
Mon. - Fri.: 9:00-5:30
Sat.: 10:00-3:00
Sun: Closed
We ask that you submit your request for a donation at least four weeks prior to your event. We will notify you via email regarding approval. Because of the large number of requests we receive, the submission of your request form does not guarantee a donation will be available.
Questions?
For questions about weddings and events, online ordering, and all other inquiries, please use the form on the right or email us directly: hello@lavenderhillfloral.com
*If you have an IMMEDIATE question that requires a response within the next 24 hours, PLEASE CALL THE SHOP DIRECTLY at 812-288-2388.
COMPLAINTS...
It is very rare that we receive a call with dis-satisfaction on an order.
Should this happen, please call the shop as soon as possible- within 24hrs of the delivery.
812-288-2388 if after hours, please leave a message. We will make every effort to make things right, but we can’t do that unless we know there is a problem. With that, please understand- photos shared on our website are our own work, these are not stock photos. We use locally grown flowers whenever possible, so colors and content may vary. Sometimes we might run out of a bloom or foliage and may have to substitute a color or variety. The same applies to containers and any other element you might see on our site. Regardless of substitution, please know your order will be filled to the value you have paid.
Should there be an issue, our policy is to pick up the arrangement in question within 24 hrs of receiving it and replace it. We do this so we can see where the complaint lies. If there is a problem with a flower or foliage, we relay this to our markets. We want them to be aware of a product flaw.
Please note: Roses open, they do not stay tight and closed, this is the nature of the flower. They also will soften up, this does not mean they’re dead.
Tulips grow towards the light and will continue to grow another 2-6” after they’re in your arrangement. This is normal.
Hydrangea drink lots of water- should the bloom wilt, please remove from the arrangement and plunge the whole head or full stem into cool water and allow to rehydrate for a few hours. Recut stem and reinsert into the arrangement.
** Please note- Rush orders, where you are needing an arrangement designed and expedited within two hours, or special request of a particular arrangement- we cannot guarantee that substitutions of product or colors will not occur. If time is of the essence, we will do our very best to complete your order and get it delivered as requested.
We hope that every encounter with us is a pleasant and successful one. Like anyone in business, we strive for no complaints, but we understand sometimes, this happens. Please give us the opportunity to correct it.